I Published my Tour and my Scenes Jump to Other Scenes. What is Happening?

If you ever notice that your published tour jumps scenes that you did not connect in the moderator, please note that this is a result of Google's user interface and not a result of TourBuilder. Google's click-to-go arrows try to calculate where to navigate the tour, sometimes resulting in jumping scenes. Unfortunately, TourBuilder does not have control over this.

TourBuilder sends all connections that you moderate in the publisher to Google. You can test out your entire connections yourself (without jumps) by viewing your tour as an embedded image.

1. To view your tour as an embedded image, click on the three vertical dots in the top left corner where you see your attribution on your tour.
2. Click "Share or embed an image."
3. Select "Embed image."
4. Navigate your tour using the white directional arrows

In the embedded image, you will see both click-to-go arrows (circular arrows) and white directional arrows. If you follow through the tour using the white directional arrows, you should be able to navigate the tour fluidly. These are the connections we send to Google, and you can also test this in what you have created within the TourBuilder publisher.

Another way to test this is by viewing the tour normally in Google’s viewer and using your keyboard arrows to navigate the tour. You should not experience jumps this way, either.

If at any time you see that connections are missing entirely or simply never show up, please do not hesitate to reach out to our Support Staff so we can resolve the issue.